Director of Scoutbook - 9/25/2015 Update

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Director of Scoutbook - 9/25/2015 Update

Published: Sep 25, 2015

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Happy Friday! I'm sure you are all pleased to know my move went well -- but the boxes in the garage seem to be multiplying!!

We got thru the first week+ of beta testing! Thanks to Scott Fisher and his team. They identified around 2 dozen bugs - about a third have been fixed at this point, another handful are fixed and staged to go to the bata server today and the balance are being worked by our partner, Asynchrony. The beta 1 team will continue their testing and we will be gradulally adding users to the beta server over the next weeks. These additions will be by invitation and will be at the unit level. Shawn is currently working on a list of potential units to invite.

Well, the dreaded multiple email bug came back this week! And was quashed again!! It seems it was associated with settings on multiple servers that were out of sync. We think we have this solved but keep those cards and letters coming when you see something amiss.

The team has also been working on how to bring improved performance to the current site during the code freeze. Thanks to Shawn and Asynchrony for their cooperation in this effort. We hope that users will notice two improvements:

Forum responsiveness. Changes were made both to the production website and the beta site to improve performance. Average response time was running at 15 seconds. Now the average is 366 ms with peak usage response at 2 seconds. Better but we will continue to work on it. I've got a great graph that shows all this but even the product owner can't copy an image into a Scoutbook blog.
The performance and functionality of the main calendar page has been reworked. Users should see increased responsiveness of the calendar and for those users who have not used the calendar in the past couple of months, a pop up will guide usage. The calendar, as most of you know, is a great tool to keep your unit together. Busy families need the support of a well documented unit program.

Growth continues. We were at just under 497,000 users this monring and Shawn is predicting we will hit 500,000 this weekend. This resulted in some slow performance during peak periods Wednesday night. Our BSA operations people reacted Thursday morning by changing to bigger, faster servers in the BSA cloud so if you experienced this Wednesday night, it should be taken care of now.

TTFN, have a great weekend Scouting.

Comments (51)
10 years ago

Don Kennedy

Bob Scott - Are we suppose to be promoting scout book with our parents are is the program not ready to be rolled out to a troop. Right now I am waiting some what patiently to get my two files Adult.txt and Scout.txt upload to Troop 345 dashboard / site. Any eta on when that may occur.

Thanks Don Kennedy 616-581-9009 c

Pending Approval

Bob Scott - Are we suppose to be promoting scout book with our parents are is the program not ready to be rolled out to a troop. Right now I am waiting some what patiently to get my two files Adult.txt and Scout.txt upload to Troop 345 dashboard / site. Any eta on when that may occur. Thanks Don Kennedy 616-581-9009 c

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10 years ago

David Bowser

Great product so far and happily working with the Beta calendar but please let me know the expected roll out date where we can sync our current google calendar into the scout book calendar? Thanks again. Dave Bowser T 140 Denver, CO

Pending Approval

Great product so far and happily working with the Beta calendar but please let me know the expected roll out date where we can sync our current google calendar into the scout book calendar? Thanks again. Dave Bowser T 140 Denver, CO

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10 years ago

Brooks Prevette

Thanks so much for this weekly update!! It's great to see the constant progress!!

Pending Approval

Thanks so much for this weekly update!! It's great to see the constant progress!!

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10 years ago

Joseph VandenBrock

Is there any word if Lone Scouts and their counselors will be able to input their information in correctly?

Pending Approval

Is there any word if Lone Scouts and their counselors will be able to input their information in correctly?

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10 years ago

William Anderson

Any way yall can speed up the process to sync advancements straight from scout book instead of having to duplicate everything in Internet advancement?

Pending Approval

Any way yall can speed up the process to sync advancements straight from scout book instead of having to duplicate everything in Internet advancement?

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10 years ago

Brooks Prevette

I believe Chris that this would fall under the "code freeze" that they are in right now while transferring everything to ACS.

Would this be correct Shawn? Bob? Scott?

Pending Approval

I believe Chris that this would fall under the "code freeze" that they are in right now while transferring everything to ACS. Would this be correct Shawn? Bob? Scott?

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10 years ago

Jennifer Olinger

@Chris Anderson - Are you using the Upload Advancement File option from within Internet Advancement?

Pending Approval

@Chris Anderson - Are you using the Upload Advancement File option from within Internet Advancement?

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10 years ago

zuzdgk Jackson

Hi Don. Just sent another response to you and your troop about your import. Please reply back to us via email so we can better assist you. Thanks.

Pending Approval

Hi Don. Just sent another response to you and your troop about your import. Please reply back to us via email so we can better assist you. Thanks.

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10 years ago

Mark Neppl

Thank you for the speed update. So helpful. So much better. The AWS cloud is so fast the foundation and potential to create an amazing future for the scouting journey is at hand. Keep up all the great work. You are having a big impact for so many.

Pending Approval

Thank you for the speed update. So helpful. So much better. The AWS cloud is so fast the foundation and potential to create an amazing future for the scouting journey is at hand. Keep up all the great work. You are having a big impact for so many.

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10 years ago

Karsten Campbell

Do you have any training materials for parents, scouts, other leaders ect for scout book? PowerPoint ? At this time I make a dummy parent and scout in our roster to show them.

Hmmmm. Woodbage ticket item maybe.... lol

Pending Approval

Do you have any training materials for parents, scouts, other leaders ect for scout book? PowerPoint ? At this time I make a dummy parent and scout in our roster to show them. Hmmmm. Woodbage ticket item maybe.... lol

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10 years ago

Larry Faust

Bob, a very hot topic on the forums is lack of written documentation. Even though the interface seems friendly, it's some times a chore and counter intiutive for leader & parents to do basic administration tasks. Some other points: when will the calendar be out of beta, support recurring events, attendance tracking and importing a .CSV file? The payment log needs to be re- worked to support imports, and payments/deposits from PayPal. A code freeze during a time of explosive growth is never good- when will it be over?

Pending Approval

Bob, a very hot topic on the forums is lack of written documentation. Even though the interface seems friendly, it's some times a chore and counter intiutive for leader & parents to do basic administration tasks. Some other points: when will the calendar be out of beta, support recurring events, attendance tracking and importing a .CSV file? The payment log needs to be re- worked to support imports, and payments/deposits from PayPal. A code freeze during a time of explosive growth is never good- when will it be over?

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10 years ago

Jeremy Haight

As a Cub den leader just wanted to start with a big thanks! I'm doing a better job than ever and it's thanks to this tool.
I use Scoutbook exclusively from an iPhone and I'm on it all the time.
It seems to work better with Safari than Chrome.
When I create a den meeting in the calendar, the manage advancement only gives the old program. Is this on the radar? Is there a resolution date determined?

Pending Approval

As a Cub den leader just wanted to start with a big thanks! I'm doing a better job than ever and it's thanks to this tool. I use Scoutbook exclusively from an iPhone and I'm on it all the time. It seems to work better with Safari than Chrome. When I create a den meeting in the calendar, the manage advancement only gives the old program. Is this on the radar? Is there a resolution date determined?

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10 years ago

Alan Burdette

Thank you for the updates. As an IT business analyst, I know how much work can go into these projects.

Pending Approval

Thank you for the updates. As an IT business analyst, I know how much work can go into these projects.

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10 years ago

Justin Schaub

Thank you, for the blog posting. It's amazing how our complaining and despair about scoutbook can turn 180 with some open and honest communication. The only thing worse than bad news when waiting for fixes is 'no news'.

Pending Approval

Thank you, for the blog posting. It's amazing how our complaining and despair about scoutbook can turn 180 with some open and honest communication. The only thing worse than bad news when waiting for fixes is 'no news'.

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10 years ago

Rob Hoitt

Thank you for the updates, hoping to hear about Venturing updates in the near future...

Pending Approval

Thank you for the updates, hoping to hear about Venturing updates in the near future...

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10 years ago

Rush Kester

When will Venturing on Scoutbook be rolled out?

Pending Approval

When will Venturing on Scoutbook be rolled out?

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10 years ago

William Anderson

Jennifer, I haven't done anything on internet advancement yet. I'm still trying to figure everything out.

Pending Approval

Jennifer, I haven't done anything on internet advancement yet. I'm still trying to figure everything out.

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10 years ago

Linda Althoff

Thank you for Scoutbook. I was wondering if you plan on putting the new program adventures in the calendar? Saw that it just has the old program.

Pending Approval

Thank you for Scoutbook. I was wondering if you plan on putting the new program adventures in the calendar? Saw that it just has the old program.

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10 years ago

Scott Fisher

@Linda, whether or not Scoutbook plans on putting the new Cub Program adventures into the current format of the calendar module should reach more clarity at some point (frankly not positive how soon). However, the final format of the calendar is still in Beta Testing right now so the final format of the calendar itself needs to be finalized first.

Rest assured, the Scoutbook Team (all the way up to Gary Butler - Deputy Chief Scout Executive) all have the calendar in our minds as a top priority once the successful transition to scalable cloud hosting is completed and the temporary freeze on changing code that would affect the ability to test server changes is lifted.

Continue to refer often to The Scoutbook Blog that Bob Scott (Director of Scoutbook) has been posting weekly (like this one) for the latest in new releases, bug fixes, and future plans.

updated 10 years ago

Pending Approval

@Linda, whether or not Scoutbook plans on putting the new Cub Program adventures into the current format of the calendar module should reach more clarity at some point (frankly not positive how soon). However, the final format of the calendar is still in Beta Testing right now so the final format of the calendar itself needs to be finalized first. Rest assured, the Scoutbook Team (all the way up to Gary Butler - Deputy Chief Scout Executive) all have the calendar in our minds as a top priority once the successful transition to scalable cloud hosting is completed and the temporary freeze on changing code that would affect the ability to test server changes is lifted. Continue to refer often to The Scoutbook Blog that Bob Scott (Director of Scoutbook) has been posting weekly (like this one) for the latest in new releases, bug fixes, and future plans.

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10 years ago

Ruth Dilts

Anyway to get parents and scouts to be able to view their monies. Out parents and scouts can view them at
This time.

Pending Approval

Anyway to get parents and scouts to be able to view their monies. Out parents and scouts can view them at This time.

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10 years ago

Craig Ficik

Thanks for the update, please be sure to test with large units as the issues with workflow will appear greater with these units. Would be willing to beta as well....

Pending Approval

Thanks for the update, please be sure to test with large units as the issues with workflow will appear greater with these units. Would be willing to beta as well....

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10 years ago

Scott Fisher

@Ruth, If your parents are unable to view the Payments Log then it is likely that your Unit has the Parents' privileges restricted. Scoutbook is designed to function best when the Parent of a Scout is set to "Full Access" so the Payment Log is restricted if the Parents' privileges are restricted.

Hope that helps!

Pending Approval

@Ruth, If your parents are unable to view the Payments Log then it is likely that your Unit has the Parents' privileges restricted. Scoutbook is designed to function best when the Parent of a Scout is set to "Full Access" so the Payment Log is restricted if the Parents' privileges are restricted. Hope that helps!

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10 years ago

Robert Cranney

@ Bob Scott,

I have looked for an update on the release of the Varsity Team & Venture Crew subscriptions... I found forum posts that indicate the venturing subscription is in beta Testing, but nothing on the Varsity Subscription...

Can you offer some guidance on when the Varsity & Crew subscription plans will be released? What is the probability that they will be released before the end of 2015?

Pending Approval

@ Bob Scott, I have looked for an update on the release of the Varsity Team & Venture Crew subscriptions... I found forum posts that indicate the venturing subscription is in beta Testing, but nothing on the Varsity Subscription... Can you offer some guidance on when the Varsity & Crew subscription plans will be released? What is the probability that they will be released before the end of 2015?

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10 years ago

Vicki Jurek

Hi,

Will you be adding the Lion ciriculum and Den to scoutbook? It would be a nice feature to have with our kindergarten group.

Pending Approval

Hi, Will you be adding the Lion ciriculum and Den to scoutbook? It would be a nice feature to have with our kindergarten group.

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10 years ago

Ed D'Avignon

Sally, Lions is still a pilot program. I don't expect to see anything but the current support until it becomes a national program. The current support is to allow younger scouts to be entered into Scoutbook. What I do is create a Tiger den and name it "1 Lion" to distinguish it from the regular dens. Since we are not tracking anything for lions and my pack only uses Scoutbook today for advancement and award tracking, I do not approve any of the lions. They still appear on the roster so I know who the scouts are. When it is time to advance the dens, I do not advance the Lion den since it is already marked Tiger. The only change I make is to remove Lion from the den name.

Pending Approval

Sally, Lions is still a pilot program. I don't expect to see anything but the current support until it becomes a national program. The current support is to allow younger scouts to be entered into Scoutbook. What I do is create a Tiger den and name it "1 Lion" to distinguish it from the regular dens. Since we are not tracking anything for lions and my pack only uses Scoutbook today for advancement and award tracking, I do not approve any of the lions. They still appear on the roster so I know who the scouts are. When it is time to advance the dens, I do not advance the Lion den since it is already marked Tiger. The only change I make is to remove Lion from the den name.

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10 years ago

Marvin Bobo

Can you look into using something like UserVoice.com for bug tracking and feature requests? The ability to vote up and down the important feature requests is critical to understanding what the community thinks is important vs your internal priority schedules. The forums are great but feature/bug tracking is not one of them. It's a mess to figure out how to +1 or even find if someone has requested a feature and what the comments are around it. I understand the challenge you have but right now I can't imagine going through and making sense of those parts of the forums.

Pending Approval

Can you look into using something like UserVoice.com for bug tracking and feature requests? The ability to vote up and down the important feature requests is critical to understanding what the community thinks is important vs your internal priority schedules. The forums are great but feature/bug tracking is not one of them. It's a mess to figure out how to +1 or even find if someone has requested a feature and what the comments are around it. I understand the challenge you have but right now I can't imagine going through and making sense of those parts of the forums.

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10 years ago

BJ Whitmore

Any updates on when blue card printing will be available for PC?

Pending Approval

Any updates on when blue card printing will be available for PC?

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10 years ago

Jeremy Fuksa

@Lawrence: The Scoutbook webinar a couple of weeks ago mentioned something about tutorial videos becoming available in the near future.

I have been creating my own screencasts to share with my leaders and families. If you have the means to do that, it's a viable (yet time-consuming) option.

There are some Scouters who have been kind enough to put tutorial videos on YouTube. Search for "Scoutbook" on there and find a few overview videos that might help. Some are better than others, so I'd watch a couple before deciding which link to pass on.

I would share my tutorial videos on Scoutbook, but they are created with live pack data, so I don't want to reveal my families' personal data.

updated 10 years ago

Pending Approval

@Lawrence: The Scoutbook webinar a couple of weeks ago mentioned something about tutorial videos becoming available in the near future. I have been creating my own screencasts to share with my leaders and families. If you have the means to do that, it's a viable (yet time-consuming) option. There are some Scouters who have been kind enough to put tutorial videos on YouTube. Search for "Scoutbook" on there and find a few overview videos that might help. Some are better than others, so I'd watch a couple before deciding which link to pass on. I would share my tutorial videos on Scoutbook, but they are created with live pack data, so I don't want to reveal my families' personal data.

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10 years ago

Jeremy Fuksa

@Marvin: That's a great idea. However, I do believe that the BSA already has their roadmap. Our +1's here or elsewhere may not always jibe with what is their immediate priority.

Pending Approval

@Marvin: That's a great idea. However, I do believe that the BSA already has their roadmap. Our +1's here or elsewhere may not always jibe with what is their immediate priority.

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10 years ago

Paul Franklin

Since I have had no luck attempting to contact Scoutbook via the forums or via email sent on September 12, and because there appears to be an active audience with authority here, I would like to also submit the below plea here so that our Pack can begin using ScoutBook or resign ourselves to our existing PackMaster subscription...

Pack 55 Rockport of Great Eastern District, Spirit of Adventure Council (formerly Yankee Clipper Council) needs to be differentiated from Pack 55 Methuen of Northern Light District, Spirit of Adventure Council.

Please pardon the bluntness of this request, however more eloquent means have gone unaddressed.

Pending Approval

Since I have had no luck attempting to contact Scoutbook via the forums or via email sent on September 12, and because there appears to be an active audience with authority here, I would like to also submit the below plea here so that our Pack can begin using ScoutBook or resign ourselves to our existing PackMaster subscription... Pack 55 Rockport of Great Eastern District, Spirit of Adventure Council (formerly Yankee Clipper Council) needs to be differentiated from Pack 55 Methuen of Northern Light District, Spirit of Adventure Council. Please pardon the bluntness of this request, however more eloquent means have gone unaddressed.

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10 years ago

Scout Book

Hi Paul. We are sorry for the delay. Our team has replied to your request via email.

Pending Approval

Hi Paul. We are sorry for the delay. Our team has replied to your request via email.

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10 years ago

Doctor Bob Richard

I have been asking several questions via email and through the forums and no response. I have been chosen to be the led for ScoutBook for our Council along with Commissioner and Unit Tools. I am happy to do this. But the questions I have been asking is the same as I am being asked in the field. It is not very good for the guy doing the training doesn't know? Hopefully you can be of assistance?

Pending Approval

I have been asking several questions via email and through the forums and no response. I have been chosen to be the led for ScoutBook for our Council along with Commissioner and Unit Tools. I am happy to do this. But the questions I have been asking is the same as I am being asked in the field. It is not very good for the guy doing the training doesn't know? Hopefully you can be of assistance?

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10 years ago

Ed D'Avignon

@Bob Richard, where in the forums did you post these questions? I just looked through the first few pages of the Using Scoutbook forum, the primary place to put "how to" questions and only see 1 thread that does not have any responses. Granted, I only looked at thread counts, not the actual threads. If you can point us to your questions, some of the other volunteers and I may be able to get you answers to questions we may have missed.

Pending Approval

@Bob Richard, where in the forums did you post these questions? I just looked through the first few pages of the Using Scoutbook forum, the primary place to put "how to" questions and only see 1 thread that does not have any responses. Granted, I only looked at thread counts, not the actual threads. If you can point us to your questions, some of the other volunteers and I may be able to get you answers to questions we may have missed.

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10 years ago

Bruce Anschutz

Is Scoutbook going to be able to allow Commissioners access (similar to the CC or COR) so we can also monitor where the pack (or troop) is with regard to all the key elements of JTE?

Pending Approval

Is Scoutbook going to be able to allow Commissioners access (similar to the CC or COR) so we can also monitor where the pack (or troop) is with regard to all the key elements of JTE?

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10 years ago

Richard Gossiaux

Frustrated here. I'm not a guru when it comes to Scoutbook all I want is to be able to let my troopers know on up coming events and still unable to get my rosters filled HELP!

Pending Approval

Frustrated here. I'm not a guru when it comes to Scoutbook all I want is to be able to let my troopers know on up coming events and still unable to get my rosters filled HELP!

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10 years ago

Aaron Weissman

@Bruce, I am a UC and use SB to keep track of the Pack I am commissioning. There is a leadership role for UC in the system. The unit has to grant you that access, the District Key-3 do not have access to do so. If the unit that you are commissioning is using the system, I suggest that you talk to the unit Key-3 about granting you that access. It has been a great tool for that purpose (I am tracking advancement percentages and unit leadership trainings).

Pending Approval

@Bruce, I am a UC and use SB to keep track of the Pack I am commissioning. There is a leadership role for UC in the system. The unit has to grant you that access, the District Key-3 do not have access to do so. If the unit that you are commissioning is using the system, I suggest that you talk to the unit Key-3 about granting you that access. It has been a great tool for that purpose (I am tracking advancement percentages and unit leadership trainings).

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10 years ago

Tony Babbe

As a long time user of Scoutbook, I have been asked to teach a segment at a Commissioners Conference (Oct 4, 2015), now the only problem is what to use to teach "Scoutbook in the Unit" so is there a generic anything I could use to spread the word and Educate my Council's users and Commissioners? Anything would be helpful. I know lot of you here have a vast knowledge of this system as do I but I only utilize the troop portion, and Waiting for the Venturing. It would be helpful to get material from the source. I will reference the latest Live Stream that was broadcast on Scoutbook and the future plans for it.

updated 10 years ago

Pending Approval

As a long time user of Scoutbook, I have been asked to teach a segment at a Commissioners Conference (Oct 4, 2015), now the only problem is what to use to teach "Scoutbook in the Unit" so is there a generic anything I could use to spread the word and Educate my Council's users and Commissioners? Anything would be helpful. I know lot of you here have a vast knowledge of this system as do I but I only utilize the troop portion, and Waiting for the Venturing. It would be helpful to get material from the source. I will reference the latest Live Stream that was broadcast on Scoutbook and the future plans for it.

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10 years ago

Scott Fisher

Bob Richard and Tony,

Please email me to get ideas for SOME (there is not yet a lot) of reference material for presenting Scoutbook). Please include your phone number and a good time to call as well.

Scouts@ScottFisher.net

Pending Approval

Bob Richard and Tony, Please email me to get ideas for SOME (there is not yet a lot) of reference material for presenting Scoutbook). Please include your phone number and a good time to call as well. Scouts@ScottFisher.net

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10 years ago

Scott Fisher

Richard,

Please start a Forum Thread in the Using Scoutbook area that DETAILS what you are trying to accomplish and where you are hung up. I assure you that there will be a ton of response from the Volunteers walking you through getting up and running straight away.

Pending Approval

Richard, Please start a Forum Thread in the Using Scoutbook area that DETAILS what you are trying to accomplish and where you are hung up. I assure you that there will be a ton of response from the Volunteers walking you through getting up and running straight away.

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10 years ago

Scott Fisher

@Aaron - you are a ROCK STAR (as are all Unit Commissioners -- but especially you!)

@Bruce - follow Aaron's lead. I also have the Unit Commissioner position approved by the Scoutbook Admin of the Unit I am Commissioner for. You will be able to REALLY Interact with and Mentor your Unit as Aaron notes above by using Scoutbook as a service tool.

Pending Approval

@Aaron - you are a ROCK STAR (as are all Unit Commissioners -- but especially you!) @Bruce - follow Aaron's lead. I also have the Unit Commissioner position approved by the Scoutbook Admin of the Unit I am Commissioner for. You will be able to REALLY Interact with and Mentor your Unit as Aaron notes above by using Scoutbook as a service tool.

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10 years ago

Gabrielle Wyatt

Chris, I asked for our someone at our council to walk through advancement reporting with me. Once we went through it and did a little digging, I went home and followed my notes. After a little troubleshooting I got it to work and it's fairly simple. It's one extra step than what Scouttrack did for us, but I like that it will show you any errors so that you can correct them to prevent future problems.

Pending Approval

Chris, I asked for our someone at our council to walk through advancement reporting with me. Once we went through it and did a little digging, I went home and followed my notes. After a little troubleshooting I got it to work and it's fairly simple. It's one extra step than what Scouttrack did for us, but I like that it will show you any errors so that you can correct them to prevent future problems.

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10 years ago

Ginger Babb

Are there any updates as to when the Venturing portion of ScoutBook will be available?

Pending Approval

Are there any updates as to when the Venturing portion of ScoutBook will be available?

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10 years ago

Sharon Hoffman

Thanks for starting up the blogs - very helpful! Our pack has been using Scoutbook for a couple years now - great to see all the enhancements. Question - I was entering new scouts yesterday and ran out of slots in my subscription. I paid to upgrade to 10 more scouts through the Paypal portal I was directed to, but I haven't seen the change reflected on my account. I'm unclear on how to get direct support for these sorts of issues with Scoutbook, but would like to resolve so we can enter advancement for all our new Bobcats prior to our next meeting!

Pending Approval

Thanks for starting up the blogs - very helpful! Our pack has been using Scoutbook for a couple years now - great to see all the enhancements. Question - I was entering new scouts yesterday and ran out of slots in my subscription. I paid to upgrade to 10 more scouts through the Paypal portal I was directed to, but I haven't seen the change reflected on my account. I'm unclear on how to get direct support for these sorts of issues with Scoutbook, but would like to resolve so we can enter advancement for all our new Bobcats prior to our next meeting!

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10 years ago

Scott Fisher

Sharon, I have forwarded the request to the Support Team. Sometimes a User's browser just doesn't "pass along" the info from your PayPal payment correctly (i.e. Automatically) so the Scoutbook Team has to set the increase manually.

Rest assured they will contact you ASAP as they work through today's items.

In the future, there is a handy "Contact Us" in the Help Section that will automatically identify common questions as you type (therefore often providing an instant solution) and then if you still have an unsolved question you can submit it directly to the Scoutbook Support Team.

I hope that assists your needs and CONGRATS on growing your Pack!

Pending Approval

Sharon, I have forwarded the request to the Support Team. Sometimes a User's browser just doesn't "pass along" the info from your PayPal payment correctly (i.e. Automatically) so the Scoutbook Team has to set the increase manually. Rest assured they will contact you ASAP as they work through today's items. In the future, there is a handy "Contact Us" in the Help Section that will automatically identify common questions as you type (therefore often providing an instant solution) and then if you still have an unsolved question you can submit it directly to the Scoutbook Support Team. I hope that assists your needs and CONGRATS on growing your Pack!

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10 years ago

Tony Babbe

@Scott I have emailed you at the address you provided.

Pending Approval

@Scott I have emailed you at the address you provided.

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10 years ago

Scott Fisher

@Tony,

Yes. I received. I am coordinating and should catch you this evening. (I am East Coast so ahead by 3 hours.)

Pending Approval

@Tony, Yes. I received. I am coordinating and should catch you this evening. (I am East Coast so ahead by 3 hours.)

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10 years ago

Matthew Mertens

Just started up with scout book over the summer and are test driving its functionality. It is great and I love this program. However, as I am getting my parents to sign on they are constantly complaining about 10 -15 min load times. While in my experience this is an exaggeration, I am experiencing significantly slower function than over the summer (1-2 min) I am not sure if it is all the additional users, or just the "code freeze" whatever that means to this digitally illiterate cub master. I am afraid if we do not see speed improvements they will never vote to get us off of scout track. Anything we can do to increase speed on our end, or you on your end?

Pending Approval

Just started up with scout book over the summer and are test driving its functionality. It is great and I love this program. However, as I am getting my parents to sign on they are constantly complaining about 10 -15 min load times. While in my experience this is an exaggeration, I am experiencing significantly slower function than over the summer (1-2 min) I am not sure if it is all the additional users, or just the "code freeze" whatever that means to this digitally illiterate cub master. I am afraid if we do not see speed improvements they will never vote to get us off of scout track. Anything we can do to increase speed on our end, or you on your end?

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10 years ago

Ken Morgan

Matthew, the "Code Freeze" just means there is no new development while they migrate to the new platform. The reason behind this is to improve the speed performance. There is active work being done on the back end, and more visible results will be coming soon. Keep watching Bob's blog for updates.

Pending Approval

Matthew, the "Code Freeze" just means there is no new development while they migrate to the new platform. The reason behind this is to improve the speed performance. There is active work being done on the back end, and more visible results will be coming soon. Keep watching Bob's blog for updates.

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10 years ago

Tim Guerrette

@Bob, the code freeze was confirmed / announced in your initial blog post 22 days ago. I have not see any updated time-frames as to when the migration to the BSA Cloud is expected to be completed and the code free released so the various bugs can be fixed. Any time-frame would be helpful. Thanks!

Pending Approval

@Bob, the code freeze was confirmed / announced in your initial blog post 22 days ago. I have not see any updated time-frames as to when the migration to the BSA Cloud is expected to be completed and the code free released so the various bugs can be fixed. Any time-frame would be helpful. Thanks!

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10 years ago

Scout Book

Hi Sharon. We have followed up with you via email about your issue with your subscription. If there is anything else we can do just let us know. Thank you for supporting Scoutbook!

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Hi Sharon. We have followed up with you via email about your issue with your subscription. If there is anything else we can do just let us know. Thank you for supporting Scoutbook!

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9 years ago

Jeff Pickett

is there a way to create a generic inbox for people to respond back to our pack's scoutbook account?

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is there a way to create a generic inbox for people to respond back to our pack's scoutbook account?

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