Scoutbook 2019

Error Loading Page when attempting to assess dashboard.

I have the same issue.

INFORMATION FROM SCOUTBOOK SUPPORT:

Q: There was an error Loading Page at the Dashboard. A: You may want to try clearing cache as Scoutbook release just occurred.

Q: We have found some members duplicated with different IDs.

A: When importing unit roster information, Scoutbook made every attempt to keep unit rosters up to date with BSA registration system records. This was done while not disrupting unit activity on Scoutbook. We do realize there will be instances when we weren’t able to match people in our registration system against the same person in the roster because of a mismatch in Membership information. If this happened to your unit, please open a ticket with Scoutbook Support with the title “Duplicate Members” at Scoutbook.support@scouting.org. Please provide examples of specific names and IDs with your unit and Council information.

Thank you.

It looks like it has been resolved, thank you for all your hard work!

Pack Roster will not load. "Whoops" error message. Scout count is wrong, 54 rather than actual 45. Individual dens are correct. Several leaders are listed more than once. Thanks.

Good morning. I am not able to load into Chrome and when I try and log into either Firefox or Edge, I am able to begin entering a new event into the calendar then I get knocked out with the standard error message. I have never used Edge, so the cache is not my problem. Any help and guidance would be helpful. Trying to add and communicate things this morning to our Troop. Thank you!

Robert it looks like you can see your roster if you know you have duplicate leaders. That can happen if adults are listed differently in my.Scouting than they are in Scoutbook (usually because of different BSA membership IDs between the two of them.)

Kristy
You may need to clear your Chrome cache.

Oops we're missing something. Please report error from here:
https://reports.scoutbook.com/vim2/webscript/output/sbreports.aspx?Method=ExecuteScriptSet&ScriptSetCode=SBCubScoutHistoryReport&ScriptCode=UserDataPresentation&UserID=298141&UnitID=18008&DenID=

I don't have any buttons to add patrols. Also I can not see a roster (except through reports). See "Add patrol" in bug forum...

I get an error message

Unable to assign a den leader to a specific den. I can select him as a den leader, but the option to click on the actual Tiger Den 1 is greyed out... it will not let me proceed.

Unable to assign a den leader to a specific den. I can select him as a den leader, but the option to click on the actual Tiger Den 1 is greyed out... it will not let me proceed.

I cannot access either the Troop or pack rosters, get the “whoops error?”

Additionally, I cannot even access My Dashboard from my phone?? I get the “unable to load”...any suggestions? My phone is an iPhone too

I don't have a unit roster under my account for Pack or Troop

Everyone

If you are continuing to have issues either post them on the forums at: https://www.scoutbook.com/mobile/forums/
or send them to: scoutbook.support@scouting.org

It is easier to support you that way

I'm in! I'm in! I'm in!
Happy New Year everyone!

why did you guys take away roster import for logs and why dose PARENTS / GUARDIANS have Full Control in are troop we do not what the parents have control. we like to have the prents to have View Profile

Robert Hart agree! I also have old pack leaders with access to my son's account and can't delete them. Plus for whatever reason they put my son's DOB in wrong when its correct w the BSA and troop webhost. I also cannot sync any of my leader's training. I spend hours manually putting it in.

Why are you giving the Parents/Guardians full permission? We in our Troop do not give the Parents full control. This has caused problems in the past of adding service hours, not okayed by the Scout Master etc, ( we have had parents add all kinds of things that were never authorized etc, ) We give them View Profile, and view Advancements,

Please fix this, I am a Key three Admin, and I do not have have the rights to undo what you now have hard coded.?

So when is this going to be fixed ? we need a time line,

********************************************************

why did you guys take away roster import for logs and why dose PARENTS / GUARDIANS have Full Control in are troop we do not what the parents have control. we like to have the parents to have View Profile

I am now unable to update the completed requirements for youth's merit badges I was previously connected with.
When I go to click on a requirement as completed, it is kicking me out to the dashboard

Linda, This was a conscious decision by the BSA to give full control of a scout’s data to their parent. Keep in mind that any advancement still needs to be approved by a leader. Think of it as being like a handbook in which anyone can write.

Jerrold,

The MB issue has been reported to the developers.

Have no access to my sons account. I can access the troop account. It tells me I have 53 scouts but when I look at the roster it shows none. I really need both of these corrected as soon as possible please.

Stephanie,

Send an e-mail to scoutbook.support@scouting.org with your name, BSA#, unit# and council along with a description of the problem. They will need to investigate.

I can not update Merit Badge requirements for boys I'm assigned to. It's kicking me back to the dashboard. We have a COH coming up and this is holding up advancement!

Development is aware of the merit badge issue, they are actively working it

Error loading Page for Dashboard still exists. All other tabs are working

AHGHUGHUGHGH!!! Every single scout and leader I ALREDY deleted has come back! Why was this done BEFORE re-charter paper work was approved? Maybe wait to do the unedited membership dump until each re-charter was approved?

Craig,

If the BSA waited until recharters were processed we would have been back in the middle of Scouting. The week between Christmas and New Years was chosen because that is when the least Scouting activity occurs during the year. Just think about the outrage if Scoutbook was shut down for 4 days in March or April. The majority of the shutdown time was to get the database in sync with Akela. It was done as fast as the systems could process the data.

Brian,

The developers are aware of the training issue.

Error loading dashboard

Why do parents have full control? They can click the leader approved box now and save the record.

Scott, parents (who are not also leaders in the unit) cannot mark items as Approved.

I am missing 20 scouts that are current and show up in the Internet Advancement tool. Most all of the current achievements are also missing.

Please post issues and questions in the forums, not as a comment to this blog entry. No one from the BSA monitors the blog responses and it is much easier for the SUAC to provide support via the forums.

I did my charter on time like a good Boy Scout, and now all of the people I dropped are back on my Scoutbook roster. I am not thrilled. What is going on?

I wanted to extend a big thank you to everyone on the Scoutbook team who made this site. Yes, there are some glitches and bumps in the road, the site is making the Scouting life easier for the families in our troop. My troop and I want to thank everyone and to let them know their hard-work is appreciated.

Greg,

There are many discussion on this on the forums. The quick answer is recharters are not processed until after the first of the year. The initial member update included all Scouts and leaders that are on your official roster. You can add an end date to these members and they will not come back.

Why doesn't it show any of my scouts in my pack? I am listed as Cubmaster and the pack roster shows our leaders but no scouts? What's up???

When scouts become inactive/not rechartered, what do other troops do with the scouts? Create an inactive patrol or ?

Sheila, you can put them in an inactive patrol until recharter time or you can put an end date on their current membership with your troop.

Jennifer, what is your definition of "Leader"? I had a parent, who is on the committee, log in and was able to Leader Approve a requirement on their son. After the sync, all parents (even those not on the committee) show green circle as "Full Control" in the connection manager. I am unable to change their access too (I'm admin).

Scott, the BSA’s definition of leader is any registered leader. That includes committee members. We have requested more granular permissions in the past, but that would require a major overhaul to the permissions system. I do not know when or if the BSA will prioritize such a request.

In the meantime, as others have suggested, talk to your leaders and ask them not to click the approved checkbox. I’d hope your leaders are trustworthy. (I know mistakes happen occasionally.)

Even my non-registered parents were given full control now. Yes, I hope people are trustworthy, but it's just something else we now have to monitor. Sorry, but my opinion is "leader approvals" should be restricted since it's all a live update now.

Scott, you can see many discussions on this in the forums. Yes, all parents were given non-revokable full control of their Scouts. Parents who are not leaders cannot approve anything. All leaders need to be instructed not to approve anything unless that is their role in the unit.

Karen, please send an e-mail to:

scoutbook.support@scouting.org

I'm a little confused looking across the different information I've seen about SSO. Can I get some clarification? We have several youth under the age of 13 who keep their advancement up to date through Scoutbook. When we log into Scoutbook we see the following at the top of the page:

"You are not setup yet for the BSA Single-Sign-On (SSO) so your use of Scoutbook is limited. All users who have not setup SSO by Feb 1st, 2019 will no longer be able to use Scoutbook. Setup is easy. Just go to your Scoutbook My Account page and click on the link Setup SSO. You have 29 days remaining."

However the FAQ says if you do not have a my.Scouting account the old Scoutbook login will work. Will this remain true for youth unable to create a my.Scouting account after Feb. 1st? Or will they lose access to their Scoutbook accounts?

Jonah
The banner message that is showing for youth under age 13 is incorrect. It will be removed within the next 24 hours.

Is there any way to remove full control from parents if they have another role in the troop (on the Committee)? There is no need for a parent to be able to Leader Approve advancement for their own youth.

I had just cleaned up my pack’s scoutbook roster in Nov/Dec. the Akelaload totally threw it out of whack. Any wat to get it back to it’s dec state?

Marc, Have not researched this, but if you unchecked the Leader box on the Parent's rights page for their Scout, they may retain their Parental rights, but be unable to exercise Leader rights for their Scout. So they would be unable to Approve anything for their Scout but could Complete. On the other hand. Most Troop Leaders will listen to a request to not approve for their own Scout.

Gail, You can put end dates on the Membership (youth) and Position (Adult) entries. Or wait for the re-charter to post. It should automatically remove anybody not in your unit. (There was no way to test this until re-charters hit Akela.) We may see next week or so.

The Blog is not a good place to ask questions. Ask them in the forum. Nobody gets a note when something is posted here.

I'm an Advancement Coordinator and I've been a SB Admin since Day One and appreciate all that the SB Team has done to make improvements and add new features.....but BSA's position on giving parents Full Control over their scout's accounts - without offering the Troop Key 3 and SB Admins the opportunity to make their own independent decision(s) on what control some/all/few parents should be given - is my worst nightmare. Unfortunately, a few parents have manipulated their scout's accounts and data and I've had to institute additional quality checks to ensure mistakes are corrected and don't happen again. Yes, we've had conversations/discussions with the few that have done this.

I'll take additional steps to lobby BSA to reverse their decision. Key 3 know their leaders and parents better than anyone and deserve to decide the level of control that parents should be given.

Phil, how are these parents manipulating their Scout's data?

Anyone know why I have 11 scouts showing on my scoutbook roster again after they were all removed at the last 2 re-charters? They are not assigned to dens. They've just mysteriously shown up again.

Shane, they came back in because they are still on your my.scouting Member Manager roster. Your key 3 have access to it. Recharters have not been processed yet and will not be until Jan 7 at the earliest. You can put an end date on their current membership, and they won’t come back unless they are on your recharter.

Can’t sign on- error when loading page

2019-01-04: "Happy New Year! Scoutbook is now free for Scouts and Scout units", Scouting magazine article (1/1/2019): https://blog.scoutingmagazine.org/2019/01/01/happy-new-year-scoutbook-is-now-free-for-scouts-and-scout-units/

Please post questions to the Using Scoutbook forum: https://www.scoutbook.com/mobile/forums/using-scoutbook/
and problems to the Bugs forum: https://www.scoutbook.com/mobile/forums/bugs/

Since the update we are having some issues.
We do not want the parents to have full rights to add things to the boys accounts we need them to go through the scoutmaster or through the den leaders. How do we change that?
Also I have moved boys from my package to the troop I cannot break the connection from the pack leaders how do I now do that?
Scout that are in other unit I can see the calender's, and I am not with that other units.
Please help

have posted to https://www.scoutbook.com/mobile/forums/bugs/ and have emailed for help with no reply.

"For Scoutbook units, 2019 is off to a great start." Thanks to the Scoutbook team for the effort, but clearly the results were not as anticipated. I look forward to hearing the problems have been fixed, so we can return to using Scoutbook again.

I cannot access my children’s info...it says they no longer have a subscription, it expired?!?

I'm trying to print an attendance report. The tab has been moved. Does anyone know how to print an attendance report?

For Jennifer Olinger: One Dad made himself an Adult Leader and approved a Merit Badge for his son. One parent/adult leader awarded his son an Award that had only been partially completed. Another parent is entering all family camping trips not afflitated with Scouting into Camping Log. Other parents are entering service hours not IAW BSA/Troop policy into Service Logs. Yes, we have written policies and SB training and yes conversations have been had with all. Fortunately, I only have 36 scouts SB accounts to monitor.

I am trying to log onto the app version and it is not allowing me to. Yet the web based version is working fine

I loved Scoutbook last year, but the issues I’m having now... I don’t know why you did major changes 72 hours before a national launch, not wise. These are all Cub Scout related:

1. As I try to add parents to the youth accounts, if the parent listed an email on their child’s application, Scoutbook is telling me the email is associated with a youth account and cannot be used.

2. Leadership training is no longer syncing for any adult leader.

3. I accidentally connected the one parent with an email fjs worked to the wrong youth, and even though she hasn’t logged in yet, there is no way to undo this.

4. Because recharter isn’t done yet, I have some youth that have transferred to us but we cannot manually disconnect them from their own leaders (parents should be able to disconnect their child from adults anyways, that is common sense saftey in case something questionable occurs).

5. Now my pack page won’t koad at all and is giving me an error.

I’m sure having tens of thousands of new people trying to figure this all out at the same time new tweets is causing delays, but some of these tickets were opened a week ago and I’m only seeing quick excuses rather than fixes relating to them.

Phil Volk
If parents are not leaders in the unit they cannot approve or award anything.
If you have details, feel free to send me an email at: suacinformation@gmail.com

I would suggest admins wait if couple more days before attempting to make any account changes in Scoutbook.

Scott,
It would be better if you ask your questions on the forums.

Your issues in order:
1. Scoutbook did not bring in parent emails from youth applications. There are some duplicate email addresses in the system, the team is working to clear them. Wait a couple of days and try again.
2. Leadership training codes changed (again.) We have been recommending that members use the training reports available at http://my.scouting.org Eventually we will be redirecting automatically from Scoutbook to those reports.
3. This is not a bug. SB no longer allows anyone except the parent to remove the parent check box. To fix the problem an e-mail needs to be sent to scoutbook.support@scouting.org
4. Parents can disconnect from old leaders. Since we do not know if the Scout is still associated with other units, Unit admins from other units cannot disconnect members in other units.
5. Try clearing your browser's cache

It would be better if you ask your questions on the forums so we can have a discussion.

Why are old Cub Scouts in which membership has ended and approved position unchecked now showing up on my roster. It seems that each have a "Youth Membership" added to them, and in the notes it states AkelaInitialUpload. Can anyone tell me what's going on? This is causing issues in the calendar in setting up events. It pulls up all the old members now under the invitees. I only want active Scouts. Help on solving issue please.

Darchelle,
It would be better if you ask your questions on the forums so we can have a discussion.

Is anyone else having an issue with reminders not getting sent out? I have set a 2 day, 1 day, and 7 hour reminders and I didn't get any of the reminders.

Julie
It would be better if you ask your questions on the forums so we can have a discussion.

I have tired numerous times to send out a message to our troop and the page just keeps sending but never complete. I wonder if there is a connection to the earlier comment about reminders not going out.

I see that scouts can sign up to join an outing, which is great, but I also need to know which parents would be able to drive/camp with us as well. Is there a way to extend the outing invitation to registered parents to help us see to our transportation needs?

So when are you going to quit screwing with our Roster? The Adult leaderships positions appear and disappear.
The Messaging function has not worked for at least two days now? This is Critical Issue!!!!

Where did all my former Scouts go?

It would be better if you ask your questions on the forums so we can have a discussion.
Also search the forums to see if the question has been asked and answered.
Thank you